MASH Information Officer
Southwark
Job Role
To ensure that all contacts and referrals to Children's Social Care and the Multi-Agency Safeguarding Hub (MASH) are processed within agreed timescales and are an accurate record of requests for information and/ or services.
Responsible for good data quality, complying with statutory guidance (Data Protection, Child In Need Census and Safeguarding procedures) and producing information that is accurate, reliable, timely, valid and relevant.
Be the first point of contact in the department for members of the public and partner agencies, providing consultation, advice, support, signposting and feedback through a range of communication methods (E.g. face to face, email, letters, telephone etc).
Key Responsibilities
To maintain confidentiality on all information relating to service users and staff (past and present), ensuring compliance with the Data Protection Act, London Safeguarding procedures and any other relevant legislation.
Ensure that all incoming correspondence is actioned and archived within agreed timescales and that all safeguarding issues, or children who are potentially at risk of harm, are immediately raised with the Duty Manager for assessment.
Represent the MASH at internal and external meetings liaising with a range of partner agencies, providing regular feedback on service development and improvement initiatives.
To produce statistical information that supports managerial decision making based upon data that is reliable and of good data quality.
To have a thorough understanding of the policies, procedures and thresholds that are in place to effectively manage the MASH and be able to sign post people making contact with the hub to relevant agencies to support the reduction in referrals to social care.
