As a pioneering global technology firm and market leader in our field, VoucherCart is revolutionizing the way businesses sell, driving prepaid revenue growth, new customer acquisition, and retention.

You will form part of a multi-disciplinary team from our base in Edinburgh.

As a Customer Success Executive, you love helping people and concern yourself with ensuring customer queries are promptly and efficiently addressed.

Responsibilities:

In general, a typical day involves:

Managing a strategic account portfolio throughout the life cycle of the customer
Running customer Quarterly Business Reviews to demonstrate success and determine growth opportunities
Working closely with customers and identifying new growth opportunities for VoucherCart through upsell or cross-sell
Achieving revenue growth across accounts by training customers to use VoucherCart more efficiently.
Achieving revenue growth within a customer’s group of companies by providing gift card marketing strategies if and when needed.
Building strong relationships with key stakeholders at a senior level
Working with customers to establish their KPIs and ensuring VoucherCart positively impacts these
Create and execute account growth plans, including P&L responsibility
Working closely with the sales team to refine the customer journey
Conduct regular Customer Health Checks and work closely with customers in case of any issues.
Post Demo, Helping customers complete their account setup and implementation.

The role requires:

Two to four years of experience in communications, marketing, sales, account management, or customer success
Strong English language skills (verbal and written communication).
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities

You will work with and ideally have experience with some or all of the following technologies:

Intercom
Atlassian Jira
GSuite
Snagit or Camtasia
Google Meet
Typeform

What makes you the right fit for this role:

Self-motivated, proactive team player
Training and coaching ability. Helping educate our customers is the key to their and our success
Strong communication and interpersonal skills
Experience in a professional services, or technical consulting role. (SaaS experience preferred)
Familiarity with any CRM platforms & their data structure
Familiarity with Intercom or other Support platform & their data structure
An active and patient listener
Passion and Accountability for Customer Success.

Working Hours

Mon-Fri (Full-Time) 09.30 - 17.30.

Location

The Meadows, Edinburgh, UK

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