Housing Liaison Officer
Haringey
Job Role
You will be responsible for achieving and maintaining tenancy management performance outcomes and standards, which will be regularly reviewed. You will provide a resident focussed value for money service and assume responsibility for liaising with residents, gathering information as necessary, carrying out relevant checks and solving resident issues effectively as they arise. This role will cover new build properties, specifically,you will be expected to carry out a range of tenancy management duties for the large number of new builds in the borough
To be part of delivering a high quality, consistent, flexible, value for money comprehensive service to all tenants and leaseholders, including tenancy management, new tenancies, and tenancy changes, interviewing service users and dealing with general enquiries.
To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.
Main Responsibilities
To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer.
To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate to settle into their homes.
To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate.
To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking.
